Top 10 things you want to know about KUMADOLL
1. Why buy dolls from KUMADOLL but not from the factory?
1) Pre-sales communication:
Factories usually do not have foreign language departments, you can leave messages on the official website, but often do not get a reply, or take a long time to get a reply. While KUMADOLL can provide 12 hours fast reply service, even on the day off can provide 24 hours fast reply service.
2)Price advantage:
KUMADOLL can provide you with lower prices, this is because we are the general agent of many brands, you can get lower prices.
3)After-sales service:
This is the most important reason, if there is any problem with your order after the production is finished or during the delivery, we will help you to communicate with the factory until the problem is solved.
Compared with yourself, it is obviously more advantageous for us to communicate with the factory.
2. Why KUMADOLL didn't join "TDF"- The Doll forum?
Actually, we did submit an application to join the TDF forum, but the TDF administrator told us that they have almost stopped new applications. Here is the reply email records from TDF support team, so this's why we can't join TDF.
3. Why I haven't heard of KUMADOLL before?
KUMADOLL is a top quality realistic love dolls online store since 2018.
We started in the Japanese market and are currently ranked number one in the Japanese market in terms of sales share due to our excellent customer service.
Started to enter the European and American markets in the second half of 2020.
Every brand uploaded on our website has undergone an actual factory visit.
All of our products are from source manufacturers and meet our standards.
As time goes by, I‘m sure more and more people will know and like our website.
If you have any suggestions about my website that can help us do better, please feel free to let us know.
KUMA-DOLL(The Japanese site) is only for Japanese customers, KUMADOLL(The English site) is for global customers.
The Japanese site only supports payment in Japanese yen, and European and American customers cannot complete payment on the Japanese site.
So for customers outside of Japan, you can only complete orders at KUMADOLL.
These 2 sites are managed by separate teams.
Please ask us for help if you have any question about the order or the dolls.
5. I can only find the product I want on KUMA-DOLL, but I can't find it on KUMADOLL, how can I place an order?
Sorry we are still uploading the products on the KUMADOLL website, we have more than 40 brands, it will take some time.
The good news is that almost all products you see on KUMA-DOLL can be purchased at KUMADOLL, except those that are geographically restricted, such as RZRdoll(Gynoid Doll).
Welcome to contact us, you just need to tell us the product you need, we will upload it for you first so that you can place your order.
6. Why are the prices of KUMADOLL and KUMA-DOLL products are different?
Actually this is because the manufacturer's pricing for the Japanese market is different from other markets.
In order to better manage the vendors, manufacturers usually set minimum retail prices for each sales region based on various costs.
It's the same strategy as iphone, for different markets, the manufacturer's pricing is different.
This is why you will see different prices on kuma-doll and kumadoll site.
Its not directly converted according to the exchange rate.
As a result American and European customers were unable to purchase the dolls at the price of the Japanese station.
7. Why did my order payment fail?
Because of the high level of banking security in the United States and Canada,
There is a certain chance that your payment directly by credit card will be declined by the risk control system of the issuing bank.
This does not mean that we are a illegal site, you may need to contact your card issuer to tell them that this is not a risky transaction.
Of course, if you don't want to deal with your bank, we recommend PayPal invoice to complete your payment.
You don't even need to apply for a PayPal account for this, you can also use your credit card or savings card to complete the payment.
This way you can be sure that the payment is done safely.
If you would like to see how this works, please refer to the link below.
How to pay on kumadoll.com
Of course, if you have questions about this, please feel free to let us know.
8. Do you have any coupons on your website？
About coupons, yes we have exclusive monthly coupons, our monthly coupons have a simple and fixed format so you don't have to spend time memorizing it.
It consists of "kumadoll + year+ month"
For example, if it's January 2024, then the coupon code would be kumadoll202401 and so on.
please check the detail link below to learn how to get and use them.
kumadoll coupon instructions
The usual rules of use.
1. Coupons cannot be used on dolls that already have a discount.
2. Limitations: Usually limited to orders over $1000.
3. Use period: The coupons you receive can usually only be used in the same month.
4. If you get more than one coupon at the same time, you can only choose one to use.
9. How are shipping and customs taxes calculated for KUMADOLL?
For customers in the United States and Japan, we offer free shipping with no shipping and taxes charges.
For customers in other countries and regions, we will pay the shipping cost for you, but you may have to pay the customs taxes yourself.
For customers in Europe and Russia, we can currently offer you a dedicated shipping service through which you do not have to face customs yourself. You only need to pay an additional service fee of $100-$300 (depending on the value and size of your doll)
In addition, it should be noted that some countries and regions prohibit the import of dolls and we may not be able to deliver them to you, which requires you to be able to complete customs clearance independently.For example, India, UAE, Pakistan.
10. How long will it take to receive my doll after I place my order?
This is the order process on our website.
We will arrange the production in the manufacturers after we receive your order, different factories need different production time.
The usual time frame for most factories is usually 15-30 days, you can find the exact time frame on the relevant description page of the product.After the production is completed, we will send you factory pictures of the doll to be shipped and only after you confirm that it is OK, we will arrange the shipment for you. The shipping time to different countries also varies.For example, it usually takes 7-15 days to ship to the United States and 5-7 days to ship to Japan.This means that it usually takes 30-40 days to receive your doll after you place your order.
Want to get dolls faster?
We currently have a stock doll service available.
With some brands in stock, you can get a doll in as little as 3-5 days.
