How to Order in kumadoll.com？
1. Register
Please register as a member of kumadoll for free.
kumadoll VIP system description
2. Pick your doll and confirm all customization options
3.Complete Order Payment
*Please read our refund and return policy carefully before you pay.
kumadoll Return Policy ＆ Cancellation
4. Production Period
The factory will arrange production after received your order.
Most brands have a production time of about 15-30 days.
It takes different time depending on the brand and customization requirements. You can find the approximate production time required on each brand's product description page.
5. Factory Pictures Confirming
After the production is completed, we'll send you pre-shipping factory pictures
Want to see factory pictures of your dolls for more details first?
6. Shipment Period
After you confirm everything is correct as your order, we'll arrange the shipment for you.
7. Delivery Completed
If you find any quality problems after you receive the doll, please take pictures and videos to us, we will communicate with the factory for you to solve the problem.
8. After-sales service
Even after the order was completed, you can still contact us if you have any questions about the use of the doll, we are happy to continue to provide service for you.